If your HP printer is showing as offline, it can be frustrating, but there are several steps you can take to resolve the HP Printer offline issue. Here's a step-by-step guide to help you get your HP printer back online.

Why does my HP printer say offline?

There are several reasons why your HP printer says offline:

• There may be loose wires or cables causing the HP printer to go offline.
• Maybe you connect your HP printer to the low bandwidth router which results in a poor network connection and your HP printer shows an offline error.
• Maybe your HP printer and computer didn't connect to the same WiFi network.
• You may have not set your HP printer as default on your computer.
• You may be printing with an offline mode on your computer.
• An outdated printer driver or firmware can sometimes also cause the printer to go offline.
• There may be a paper jam issue on your print spooler.

How to Fix HP Printer offline?

Turning your HP printer from offline to online basically involves adjusting settings on your computer and printer to ensure proper connectivity. Here's how you can turn your HP Printer Online:

1. Check your Printer Status on the Computer

• On your computer, go to the Control Panel for Windows or System Preferences for Mac.
• Then, navigate to the Devices and Printers on Windows or Printers & Scanners on Mac.
• Then locate your HP printer in the list of devices and verify that it's set as the default printer.

2. Change the Printer Status

• Go to the Devices and Printers window, then right-click on your HP printer.
• If "Use Printer Offline" is checked, click on it to deselect this option.

3. Set Printer as Default

• On your computer, go to the Control Panel.
• Then select "Devices and Printers."
• And right-click on your HP printer and select "Set as Default Printer."
• This ensures that your computer recognizes your HP printer as the default device.

4. Restart Printer Spooler Service

• Press the Windows key + R, type "services. msc," and press Enter.
• Scroll down and locate the "Print Spooler" service.
• Then right-click on "Print Spooler" and select "Restart."

5. Check Printer Connection

• Properly connect your HP printer and computer to the same network. If it's a network printer, make sure you connect your HP printer and computer to the same network.

6. Power Cycle the Printer

• Turn off your HP printer and unplug it from the power source.
• Then wait for about 30 seconds, and plug it back in, and turn it on. Allow the printer to fully initialize.

7. Check Network Connectivity

• Print a network configuration page from your HP printer's control panel to verify its connection status and IP address.
• Ensure that your printer is connected to the same network as your computer and that the network signal is strong.

8. Disable the use of printers offline

• Go to the "Control Panel" on your computer.
• Then select "Devices and Printers."
• If the option to "Use Printer Offline" is enabled, right-click on your HP printer and select it.
• Hence, restarting the printer should be possible by turning off this option.

9. Update the HP Printer Driver and Software

• Visit the HP Support website and download the latest drivers and software for your specific HP printer model.
• Then install the updates on your computer by following the on-screen instructions.

10. Contact HP Support

If you've tried all the above steps and still have your HP printer offline, consider contacting HP Support for further assistance. They may provide additional troubleshooting steps or recommend servicing the printer if necessary.

Still your HP Printer offline; what to do?

Reinstall the printer

Reinstalling the printer resolves many printer issues, including the HP Printer Offline error. Follow the steps below to reinstall the printer.

1. Do not connect your HP printer and PC via any medium.
2. Go to Start and then select Programs and Features.
3. Then select the appropriate option to open the Program and Feature window.
4. After that, uninstall the HP printer model from the list of installed apps.
5. Now install the latest printer software from 123.hp.com/setup.
6. Continue following the on-screen instructions to reinstall the printer on your computer.
7. Once you've completed these procedures, the HP Printer offline problem will be resolved.

Run HP Print and Scan Doctor

The HP Print and Scan Doctor is the most effective tool to fix HP printers offline. Download and install the tool. Follow the below instructions to fix the offline issue and resolve any connectivity issues.

1. Go to the HP Support website and download the HP Print and Scan Doctor tool.
2. Then open the download folder on your computer and double-click the HP Installer file.
3. The Doctor application is installed on your PC.
4. Open the tool, click Start, and then choose a printer from the list.
5. If you have trouble establishing the connection, click Retry.
6. Finally select the option Fix Printing.

How to Fix HP Printer Offline Error on Mac?

Perform Basic Trobleshooting

• Check all cable connections between your printer and the network router or computer, depending on how you connected to the printer. Make sure no cords have fallen loose and that the printer is turned on.
• Check the printer tray for paper jams. Make sure there is enough paper in the printer tray and that it is correctly oriented. If you get a "Low Ink" message on your printer, replace the empty ink cartridges.
• Click the "Apple" menu and then select "Software Update" to install any available updates.
• Click the "Apple" menu and then choose "Restart" from the drop-down menu.
• In the Dock, click "System Preferences" and choose "Print & Scan." If there's a yellow light next to the printer name, double-click on the printer's name from the Printer list. Select "Resume."
• Open a document that you need to print and press the "Ctrl-P" to print your documents.

Re-Add Printer on MAC

• Select the "Spotlight" icon from the top menu bar, then search for "Printers and Scanners".
• Choose your printer from the list. > Click the "Remove Printer" option > When prompted again, select "Remove printer".
• Click "Add a printer" and then select your printer from the list.
• Finally, click "Add" to finish the process.

Resetting the Printing System

• Click the "Spotlight" symbol in the top menu bar to open "Printers and Scanners".
• Right-click on the white box and choose the "Reset printing system" option.
• Then click "Reset".
• Finally, restart your printer.
• Then, add your printer again (as instructed in the preceding section).

Why is my HP Printer Offline but connected to WiFi?

If your HP printer is showing as offline even though it's physically connected to the same network as your computer, several factors could be causing this issue. Here are some common reasons why your HP printer is offline but connected to WiFi:

Network Connectivity Issues

• If you connect your printer wirelessly, then check that the network connection is not poor.
• Make sure that there are no disruptions that affect the printer connection.
• If you connect your printer via an Ethernet cable, then make sure the cable is properly plugged in. Also, make sure that the network ports on your printer and router are properly functional.

Printer Configuration Settings

• Changes in printer settings or configurations can cause HP Printer offline. Check the printer's control panel or web interface settings to confirm it is in online mode.
• Also check that your printer is not set to "Use Printer Offline" mode in the printer settings on your computer. Check this in your computer's printer properties or settings.

Printer Drivers and Software

• Outdated or corrupted printer drivers might create connectivity problems and make your HP printer offline. Check that you have the most recent printer drivers installed on your computer.
• You can download the printer driver from the printer manufacturer's website.
• Check that the printer software or management utilities are properly installed and operating. Some printer software may have tools for resolving connectivity issues.

How to Troubleshoot an HP Printer Offline Issue?

• Check Physical Connections: Ensure all cables are securely connected between the printer, computer, and power source.
• Verify Network Connectivity: Instructions on confirming the printer is connected to the correct network and troubleshooting Wi-Fi connectivity issues.
• Restart Devices: Proper procedure for restarting both the printer and computer to resolve temporary glitches causing the offline status.
• Update Printer Drivers: Step-by-step guide on updating or reinstalling printer drivers to ensure compatibility with the operating system.
• Disable Firewall/Antivirus: Guidance on temporarily disabling the firewall or antivirus software to see if they are blocking the printer's connection.
• Reset Printer: Instructions for performing a reset on the printer to restore it to its default settings and potentially resolve connectivity issues.

Conclusion

Call our 24-hour printer support team for assistance from specialists All these above methods can assist you in resolving the HP printer offline problem and, as a result, you can begin using your printer. HP printers are less prone to faults; however, sometimes they may show offline. To keep your HP printer functioning well, update it to the most recent drivers. However, it fixes various printer issues, and Hewlett-Packard is constantly releasing new bug-free software updates. If your HP printer is offline or not working, please call the printer professionals at the tech support. Our printer professionals and support teams are always available to assist you in resolving the offline printer error. Click Here to View Our Customer Reviews.

Frequently Asked Questions

Q) How do I get my HP printer to go back online?

A) Turn the router back on if you're using a network printer. When connecting a computer to the network name (SSID) of a Wi-Fi network that your printer is connected to, unplug it first and then reconnect it to the same network name.

Q) My HP printer keeps saying it's offline; why is that?

A) Make sure the USB cord is firmly in place if you're connecting using one. Try using an alternative USB cord if your problem still doesn't go away. To connect to your printer via a wireless network, take the following actions: You can restart your printer by unplugging the power cord, turning it off, and waiting for ten seconds.

Q) Why does my HP printer show as offline?

A) Your HP printer may be offline due to connectivity, configuration, or software issues.

Q} What should I do if my HP printer is offline?

First, make sure that your HP printer is turned on and connected to the network. Then, verify your computer's printer settings to make sure that you select the printer as default and is set to online mode.

Q) How do I restart my HP printer?

A) Simply turn off your HP printer and wait a few seconds before turning it back on. Alternatively, disconnect the power cord, wait a minute, and then plug it back in.

Q) Why does my HP printer continue to go offline?

A) Your HP printer may continue to go offline due to irregular network connections, outdated printer drivers, or issues with other network devices.

Q) How can I reinstall my HP printer and resolve offline issues?

A) To reinstall your HP printer, first, remove it from your computer's printer list, then download and install the most recent drivers from the HP website, and finally add the printer again using the Add Printer Wizard.

Q) Could firewall or antivirus software impact my HP printer's online status?

A) Yes, firewall or antivirus software may prevent communication between your computer and the printer, causing it to go offline. Temporarily disabling or adjusting these programs may fix the problem.

Q) What should I do if my HP printer goes offline due to a power outage?

A) If your HP printer stops working after a power outage, restart both the printer and your computer. Check the printer's connection. Then, follow the instructions to get the printer back online.